Deactivated HWS mistake

[huskerhead]

I turn family room tv on tonight and find I cannot access any channels. Check online and my new HWS that I activated Thursday has been deactivated and my H2K that I deactivated last Thursday and sent back Friday was reactivated. Also see that I'm being charged $12 for DVR and $12 for HWS after being promised that I would be grandfathered in to the old fee structure. Zach has been helping me on that but I'm beginning to lose hope. Should have never upgraded. Update: tech support reactivated my HWS and deactivated the H2K. Now I just need the fees fixed.

 

[Tampa8]

Any chance you have an email or something in writing? I believe you 100% that you were told that don't get me wrong, it's just one of those things I would never allow a phone CSR to tell me without something to prove it. I just can't stress enough and say enough times, never trust what a Dish phone CSR tells you. Not so sure a Chat CSR is much better, but you at least have it in writing. As a subscriber here you have the ultimate way to be sure changes are done right.
Hope Zach can get it reversed for you!

 

[huskerhead]

Any chance you have an email or something in writing? I believe you 100% that you were told that don't get me wrong, it's just one of those things I would never allow a phone CSR to tell me without something to prove it. I just can't stress enough and say enough times, never trust what a Dish phone CSR tells you. Not so sure a Chat CSR is much better, but you at least have it in writing. As a subscriber here you have the ultimate way to be sure changes are done right.
Hope Zach can get it reversed for you!

I have a couple pm's from DIRT.

 

[huskerhead]

Zach has been great but he hasn't been able to get the bogus charges reversed yet.

 

[navychop]

Good luck.

 

[3HaloODST]

That's what I'm afraid of for those of you folks that upgraded after the price hikes... Hope it gets sorted out.

Sent from my iPhone 4S using Forum Runner

 

[Symbol]

So far, everything is intact after upgrading my hopper 2k to a HWS and I got one of my HWS swapped via mail a week ago and DIRT confirmed my fees are still grandfathered. We'll see in a couple of days when my bill is generated (auto-pay kicked in yeserday).

 

[huskerhead]

Check "mydish.com" to see if fees changed. Here is mine after upgrade:
America's Top 250 $74.99
DVR Service $12.00
Hopper Receiver $12.00
HBO - 6 Mo (Reg $18) $9.00
Joey Receiver $7.00
Joey Receiver $7.00
Cinemax - 6 Mo (reg $13) $6.50
Showtime - 6 Mo (reg $13) $6.50
Starz - 6 Mo (reg $13) $6.50
BB@Home 1/2 - 6 Mo ($10/Mo) $5.00
Program Guide $4.25
HD 250 Free ($10/Mo) $0.00

Prior to upgrade it was $10 DVR fee and $7 Hopper fee

 

[mnevar]

Don't lose hope. I had something similar happen when I swapped a joey with a HWS. DIRT set me up the last day before the hike with an install that day. Installer came without a Duo Node and had to reschedule. Tha caused the fees to increase, but DIRT got them put back.