Currently I have a vip622 in my living room that also services my bedroom. TV blew in the bedroom, so we went out and purchased the Samsung ln40a550 which is a very well rated TV with full 1080p. (yes my wife said it was way too big and then loved it after we hooked it up).
Anywho, I called DISH before I actually had new TV, and pressed technical support (to get guy in US) and he told me I could upgrade no problem to have another receiver in their for a $25 christmas promotion (plus bill would increase). I didn't have the TV yet, so I told him I would call back.
Called back a few days later, guy said I couldn't do this since I already upgraded to HD last december. I told him about the previous CSR and what he said, but to no avail. He said I could upgrade on december 8th for $25 plus the bill increase.
Called back a few days later, guy said no at first, but after being on hold for a few minutes......he could do it! Here's the kicker......for free plus bill increase. Dude is coming tomorrow to hook up new receiver in bedroom for free and our bill increased by $12/mo.
This is truly frustrating. It's such a big company and they aren't all on the same page. Maybe I should've called back and could have eliminated the bill increase of $12/mo!!!!
pfan
Anywho, I called DISH before I actually had new TV, and pressed technical support (to get guy in US) and he told me I could upgrade no problem to have another receiver in their for a $25 christmas promotion (plus bill would increase). I didn't have the TV yet, so I told him I would call back.
Called back a few days later, guy said I couldn't do this since I already upgraded to HD last december. I told him about the previous CSR and what he said, but to no avail. He said I could upgrade on december 8th for $25 plus the bill increase.
Called back a few days later, guy said no at first, but after being on hold for a few minutes......he could do it! Here's the kicker......for free plus bill increase. Dude is coming tomorrow to hook up new receiver in bedroom for free and our bill increased by $12/mo.
This is truly frustrating. It's such a big company and they aren't all on the same page. Maybe I should've called back and could have eliminated the bill increase of $12/mo!!!!
pfan
