Customer Service Run Around

pfan1981

SatelliteGuys Pro
Original poster
Nov 16, 2008
267
0
Green Bay, WI
Currently I have a vip622 in my living room that also services my bedroom. TV blew in the bedroom, so we went out and purchased the Samsung ln40a550 which is a very well rated TV with full 1080p. (yes my wife said it was way too big and then loved it after we hooked it up).

Anywho, I called DISH before I actually had new TV, and pressed technical support (to get guy in US) and he told me I could upgrade no problem to have another receiver in their for a $25 christmas promotion (plus bill would increase). I didn't have the TV yet, so I told him I would call back.

Called back a few days later, guy said I couldn't do this since I already upgraded to HD last december. I told him about the previous CSR and what he said, but to no avail. He said I could upgrade on december 8th for $25 plus the bill increase.

Called back a few days later, guy said no at first, but after being on hold for a few minutes......he could do it! Here's the kicker......for free plus bill increase. Dude is coming tomorrow to hook up new receiver in bedroom for free and our bill increased by $12/mo.

This is truly frustrating. It's such a big company and they aren't all on the same page. Maybe I should've called back and could have eliminated the bill increase of $12/mo!!!!

pfan
 
Sadly we all play this call back to you get the right answer game. Dish really needs to get everyone on the same page and better train the csrs.

We've all been where you are at now.
 

My VIP211 is Now a DVR

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