Customer Retention?

[Jimbo]

If I worked in retention and someone blatently threatened to disconnect unless they got something like NFLST+SF+H20+AT9 for free, I'd turn them off right there. Call it a personality flaw, but whiners get nowhere with me. LOL.

/sarcasm mode

Gee Bevis,
I know what you are saying....
But isn't you example a little bit extreme ???

NFLST+SF+H20+AT9 for free

I would hope people arn't expecting much when they say they want all that ....
If some one asked me for all that for free, I 'd tell them to go buy it thier selves....

 

[arxaw]

Even if they could just give me a deal on an HR10-250, I'd be happy. I'd pay $100 for it, I'm just not paying $499. The standard HD receiver I'd like free, but I'd pay for the DVR.

You can probably get a very good deal on the HR10-250 by calling retention, it certainly won't hurt to ask. Your existing commitment is voided and they will start your 2 year programming commitment on the day you activate a new DVR or HD receiver.

 

[BillyT]

I just call and cry and scream like a baby. I try to use the exact pitch of an infant (it takes some practice). I never say anything. They send me $1000 in the mail every time like clockwork. You should try it.

 

[BillyT]

It seems I can sure end a thread. It must be one of my super powers.