Customer Retention??????

[cmassa]

I called customer retention today as I would like to upgrade my service to get HD and locals. I would like to take advantage of the $799 deal for the HR10-250. DirecTV offered to sell me the unit for $999 and give $150 off. I asked about getting a credit if I bought the unit somewhere else and the most she would give me was 3 months free of HD service. I politely said no way. To those that have been successful at getting the $250 credit, how did you do it? Do I just need to call again and talk to someone else tomorrow? Should I just come out and ask for $250 credit? I have been a DirecTV customer since 1998 and have never called to request anything in the past.

Thanks,
Chris

 

[lee espinoza]

call again, remember to tell them you have been a sub for so long and that you would hate to go to dish or cable to get you want.

 

[cmassa]

Better

I called again this am and got the $250 credit. They are also upgrading my other two receivers and dish for free in order to get locals. I'm still using my original equipment (Sony A4). I think I'll go to Best Buy to get the HD-Tivo. I have $120 in gift certificates from the TV purchase and an additional 10% off coupon. I could have gotten the $250 off puchasing from them as well.

Sorry for the duplicate thread, I wasn't sure which to put it in.

Thanks,
Chris