Customer Dis-Service & Cinemax $.01/yr

[KA3QOT]

So because of the nice people in this forum, I called Customer Dis-Service and asked for the Cinemax promotion – a penny per year for two years. Since I never subscribed to that service before, the rep said no problem. Cool, I thought!

When I checked my bill online, I saw that that very “competent” rep had signed me up for a three month preview free as opposed to the penny offer. I immediately called support again and demanded my penny offer as promised. Well, they said, since I had Cinemax “before” (the free three-month preview), I was ineligible for the penny promotion! I countered that I should not be denied the promotion since it was the REP’S fault, not mine. I never had Cinemax before. After some yelling and screaming and supervisors, I was able to get the promotion again.

A few days after that, my statement online no longer had the penny offer and had the three-month one again! They would always “fix” it, but the three month offer kept re-appearing. Three or four times! The last time I called to remedy it, some “supervisor” with a really bad accent said they had no record of me every having the penny offer and could not do anything more for me!

My question: does anyone have a working Charlie e-mail? I am so incensed over this.

Thanks,

Dennis

 

[Scott Greczkowski]

ceo@echostar.com

 

[PopcornNMore]

So because of the nice people in this forum, I called Customer Dis-Service and asked for the Cinemax promotion – a penny per year for two years. Since I never subscribed to that service before, the rep said no problem. Cool, I thought!

When I checked my bill online, I saw that that very “competent” rep had signed me up for a three month preview free as opposed to the penny offer. I immediately called support again and demanded my penny offer as promised. Well, they said, since I had Cinemax “before” (the free three-month preview), I was ineligible for the penny promotion! I countered that I should not be denied the promotion since it was the REP’S fault, not mine. I never had Cinemax before. After some yelling and screaming and supervisors, I was able to get the promotion again.

A few days after that, my statement online no longer had the penny offer and had the three-month one again! They would always “fix” it, but the three month offer kept re-appearing. Three or four times! The last time I called to remedy it, some “supervisor” with a really bad accent said they had no record of me every having the penny offer and could not do anything more for me!

My question: does anyone have a working Charlie e-mail? I am so incensed over this.

Thanks,

Dennis

I have had problems as well with this offer. First I was told I qualified and then I didn't. I was even overcharged on my first bill by $40 and had to fight to get the charge removed.

 

[tigerfan33]

Be careful on the 3 month preview. You will have to call them or take it off online before the 3 months are up. After the 3 months you will be charge full price until you let them know that you do not want it.

 

[lakebum431]

Be careful on the 3 month preview. You will have to call them or take it off online before the 3 months are up. After the 3 months you will be charge full price until you let them know that you do not want it.

Can you drop programming online now? That must be new.

 

[tigerfan33]

Can you drop programming online now? That must be new.

You can with online chat csr.

 

[lakebum431]

Cool! much better than waiting on hold

 

[ts7]

Cool! much better than waiting on hold

Even better, it gives you something in writing. Not that Dish would honor it, but at least it clearly documents what was discussed.