Hi, I signed up for Dish on 5/28/05. I got 2 HD receivers and a promo for 3 months- top 180 channels @ $19.95/Month. One major issue only on billing. I was told I would get a $49.99 credit on my 1st bill. I was charged $49.99 on a credit card up front to process the phone order and get an install date. I was installed on 6/7/05. I got my 1st bill about 3 days later. It showed 1 credit of $49.99 per agreement. However, Dish charged me another activation fee of $49.99 on 6/7/05. My credit card was charged $49.99 on 5/28/05 on the phone. The bill shows a credit of -$49.99 on 5/28. Dish recharged me the 2nd activation fee on 6/7.
I was charged $49.99 twice, but only credited back once on the 1st bill. I called Dish asking why I had to pay $49.99 on my credit card. I told them I was charged $49.99 a 2nd time on their bill. I talked to a CSR. She was dense, rude, and stupid. She insisted I was not being cheated. I asked for a supervisor and 20 minutes later I talked to her. Same story. All they did was go over the bill line by line. I ended up paying Dish $35.65 for 2 months up front. I paid my credit card co. $49.99. Where was the free activation fee? I was only supposed to be charged $19.99 X 2 + $4.99 for the second receiver, plus tax. I'm very good with figures, but I don't get this at all. As to the CSR & Sup., both were foreigners who hardly spoke english and were argumentive. The sup. hung up on me when I disagreed with her for the 3rd or 4th time. I wish I never signed up with Dish. I was dumb enough to sign on for 2 yrs. When it rains hard the dish goes out. I was very happy with C-band, but it's all but gone now. Can anyone help me on this billing question? Why am I out the $49.99 on my credit card? Why does Dish charge 2 months in advance? Thanks for any help.
I was charged $49.99 twice, but only credited back once on the 1st bill. I called Dish asking why I had to pay $49.99 on my credit card. I told them I was charged $49.99 a 2nd time on their bill. I talked to a CSR. She was dense, rude, and stupid. She insisted I was not being cheated. I asked for a supervisor and 20 minutes later I talked to her. Same story. All they did was go over the bill line by line. I ended up paying Dish $35.65 for 2 months up front. I paid my credit card co. $49.99. Where was the free activation fee? I was only supposed to be charged $19.99 X 2 + $4.99 for the second receiver, plus tax. I'm very good with figures, but I don't get this at all. As to the CSR & Sup., both were foreigners who hardly spoke english and were argumentive. The sup. hung up on me when I disagreed with her for the 3rd or 4th time. I wish I never signed up with Dish. I was dumb enough to sign on for 2 yrs. When it rains hard the dish goes out. I was very happy with C-band, but it's all but gone now. Can anyone help me on this billing question? Why am I out the $49.99 on my credit card? Why does Dish charge 2 months in advance? Thanks for any help.
