Complaint emails

[Peter Parker]

I have an employee who recently signed up for DTV that feels she did not have everything explained to her. She bought an HD set and was sold (direct fronm D*) SD receivers and SD service. Now that she has discovered she needs HD receivers D* is apparently telling her she does not qualify for any new customer rebates.

With E* I would complain to ceo@echostar.com. I am sure that there is some appeal process with D but I do not know of a phone number or email address. Can anyone provide that?

 

[dragon002]

bet if she called retention they would cut her a break.

they would probably upgrade one for free, but she WONT get two free.

 

[boba]

bet if she called retention they would cut her a break.

they would probably upgrade one for free, but she WONT get two free.

Correct that to one FREE after REBATE seeing that is the offer for new customers.

 

[Peter Parker]

How would she go about doing that? do you have a phone number, email address or URL?

 

[dragon002]

just call 1.800.531.5000 and ask for customer retention.

 

[Peter Parker]

Thanks I passed it along.

 

[dragon002]

and tell the cx dont take no for an answer.

 

[mikew]

The problem at retention is that the customer is most likely under contract. How much will retention do for a new customer?

 

[dragon002]

if she was lied to directv ships the box and backcharges the e-tailer, no skin off them!