Man, this sucks. I just called to order the service and was told that the earliest they could have someone come out is Sunday the 17th. I own my own modem, and can plug everything in myself, but they want to send someone out to test it. Oh, and I have to pay for a $10 self install kit because they cannot register a new modem over the phone. The guy on the phone threatened me saying if I didn't agree to pay it then they would not hook up the internet for me. Both Insight and Cox can register a new modem just like that on the phone, and Cox didnt' have to send a tech out, I was able to just hook it up.
At least I'm getting their special for $29.99 a month but I have to pay for $12 a month basic cable. At least it's cheaper than their normal $52.99 a month for non cable sub rate.