I called customer service to complain about loss of CAS, which is a major reason why we signed up with Dish 12 years ago and have continued with them since. The rep initially claimed to have no information, then repeated the claim that CAS had terminated its contract -- as if the rupture was CAS's fault. I asked whether Dish was requiring payment from CAS, which distributes its signal for free. The CSR assured me that was NOT the case, that "Dish does not require payment, Dish only pays for programming." That turns out to be false. Dish charges CAS a fee to carry the CAS programming, in the amount of "several thousand dollars a month." CAS, with limited resources, decided not to pay the fee going forward. I do not believe Dish is being straight with its customers on this, blaming the decision entirely on CAS without disclosing Dish insists on charging an arts channel to carry its totally-free, advertising-free culturally-enriching content. We will now be reviewing our other video choices, and we're lucky because there are several in our urban area.