I'll make just this one post, and then bow out.
We all should keep a couple of things in mind about all of Carey's comments:
1) His comments were made to an
internal company audience of non-executives, so to some degree, Carey was playing to the audience a bit (which managers/execs do in such meetings every day at thousands of companies).
2) Since CSRs are pretty much pounded all day long on the phones, but somehow seem to maintain their cool 99.9% of the time, one or two of the comments he made were probably inteded to "throw the team a bone", in terms of motivation (the Voom is Crap comment, specifically). The last thing he was going to do was tell them a firm committment on any new HD channels, since (if he is any kind of manager at all) he could assume some of the CSRs might disclose this inadvertently when the right situation arose. To maintain their company plan to keep plans under wraps, he was limiting his disclosures.
3) These kinds of meetings have no representation of what management is necessarily planning or thinking. Even the Voom comment could be a personal opinion alone. I have been on both sides of that fence, and sat in on many "team/group" sessions, only to partiicpate in the Exec team meeting later on the very same topic -- the song and lyrics were not always the same (different audience) - see point #1. Often senior management carefully thinks through just what they want to tell line management and their employees, and just how they want to tell them, specifically with that audience in mind. I've seen that thousands of times at 3 different Fortune 500 companies first hand.
When you think through the context in which the comments were made, the audience, and the timing of what would be disclosed at this session, it should not be surprising or shocking. Rest assured these same kinds of comments and discussions take place all the time at may other companies' "group" or "team" meetings all over the place. They're just not reported on in a message board thread.
Meow - I like cats - taste like chicken.