I really REALLY wanted to tell him off! I'm blamming him because his employees need to be educated on that company's technology. The Customer should not be the SMARTER one! To this day, I have yet to find a tech or a call staff that knows that they released 9 new HD channels or where they were released! I mean, COME the heck on! Then that wasn't just it.... I had about 20 people tell me that 129 and 61.5 are not compatible when they are together! Then how to actually hookup each feed into the switch when the switch itself shows you which feeds go where! I had stories, after stories, after stories. It wasn't just one thing, it was an entire list!