Anyone else having rain fade over 1 hour?
Does anyone else have rain fade for over 1 hour at a time?
I live in N.E Orlando and when it rains i lose picture for up to 5 hours sometimes. Signal gets to 75 and breaks up, then 70 and no picture.
I've had it where there were cloud layers but no rain and some blue sky in the LOS and still had break ups. The rain was 180 from LOS and far off .
Just wondering if anyone else is having this problem too.
I spoke with a tech and he said he hasn't heard of it happening for that long.
I was tried to get a larger dish with the original install but they said it wasn't available for this area.
So with the rain fade happening up to 5 hours at a time on several occasions i called to get a service credit. Spoke with a CSR that said she would credit me a weeks service for the outages. After a couple of weeks i called back to see if they credited me and a CSR said nope. So she looked up my account and said did you get a 30" dish with your install and i said nope!
She then said hold on and she called Installs to see about an dish upgrade.
After a few minutes i was surprised that she came back and said i was scheduled to get the upgraded 24" dish and a service ticket was opened for it to be installed in the next week. Plus i will get my weeks credit as was previously promised.
:clap
Happy to get the upgraded dish and i didn't even complain about not getting it in the first place. maybe they're getting wise not to give away service credits and just fix the problem the right way.
Got a call the next day from my original installer and he said the dish should be in and setup a appointment for July 31th to swap out the dish.
Hopefully the will fix the long outages. I can put up with the T-Storm outages for short periods as the move by but 5 hours is ridiculous.
Please let me know what your situation is also.
Bruce.....