OK. That would be good. Really need to know what they changed before proceding.It's all in the attic, actually.
I'l try to get some shots!
OK. That would be good. Really need to know what they changed before proceding.It's all in the attic, actually.
I'l try to get some shots!
Definitely a reception issue but you need to figure out why. Any pics yet of how they have things connected now? Question I would be asking is why did they move the antenna position if the signal was good before the second box was installed. Did they add anything to boost the signal before just moving it to another spot? My first recommendation is still to have the Orby installer come back and try to fix what they did before you take it on yourself.It's been a few days and we've had rain on and off every day since I started this thread and it seems there's a LOT more fading out/pixelating because of the atmospheric conditions, then before the 2nd box install (when the antenna position was moved)
So that tells me that it IS the reception and positioning of the antenna more than anything else.
Is my logic sound?
Definitely a reception issue but you need to figure out why. Any pics yet of how they have things connected now? Question I would be asking is why did they move the antenna position if the signal was good before the second box was installed. Did they add anything to boost the signal before just moving it to another spot? My first recommendation is still to have the Orby installer come back and try to fix what they did before you take it on yourself.
This is my setup that I installed myself. I have a mast-mounted amp for my antenna to boost the OTA signal before distribution. The OTA coax and the Orby coax are fed into a Zinwell SAM-3402 multiswitch which then feeds our four Orby receivers. I also have ASKA PT-1 surge supressors on both coax inputs. Here is a pic of my connections.
View attachment 146033
Sounds like as an installer you are really kind of ham-stringed by policy and what a company you are installing for is willing to reimburse. Sorry, but IMHO that is not the way to do business (them, not you). I can understand why you no longer do some installs if that is the case. I have always believed that if you do something you do it right or you don't do it at all. Service quality from 'another satellite company' is why I dropped their service years ago in favor of OTA and FTA and is why I do all my own install work. Even with the monthly cost if I wasn't given the opportunity to do my own Orby install then I likely would not have tried their service at all. So far I am happy with it. I have had one interaction with a company representative who spoke clear English and handled my problem, reactivating a receiver after I had to reset it after a lock up, in a quick and satisfactory mannner.We used to install Orby, this is very typical to be missing certain OTA channels in 1 room and not in the second room.
The problem is as an installer we are given the antenna for the locals and told to provide the splitter.
We are not getting reimbursed to provide an upgraded antenna or booster. The customer can pay for a better antenna, but most refuse to pay anything beyond the basic install.
That is what gets installed and if it doesn’t work, the only thing we can do is to try to repoint the antenna.
They are not paying us to install the antenna in a separate location, or paying for a better antenna or a booster.
Besides the meter that we have to use our cell phones to point the Dish, we are very limited when it comes to OTA.
Then they where not paying us to go back either when a customer opened a trouble call for this issue.
Got to the point we had to point this out during the initial install and go through all the channels on all the tv’s before we left so we didn’t get burned with a repeat.
Yes, that is definitely true. If you are near the transmitters and have strong signals already then amplifying it can mess with tuner. No issue with that here. At 41 and 57 miles away with two edge reception I couldn't get a strong enough signal to use a splitter unless I amped it.I think the surge can cause more problems than it solves.
But that’s better than the diplexer and splitter.
I believe they even make a multi switch that amplified the antenna input
We used to install Orby, this is very typical to be missing certain OTA channels in 1 room and not in the second room.
The problem is as an installer we are given the antenna for the locals and told to provide the splitter.
We are not getting reimbursed to provide an upgraded antenna or booster. The customer can pay for a better antenna, but most refuse to pay anything beyond the basic install.
That is what gets installed and if it doesn’t work, the only thing we can do is to try to repoint the antenna.
They are not paying us to install the antenna in a separate location, or paying for a better antenna or a booster.
Besides the meter that we have to use our cell phones to point the Dish, we are very limited when it comes to OTA.
Then they where not paying us to go back either when a customer opened a trouble call for this issue.
Got to the point we had to point this out during the initial install and go through all the channels on all the tv’s before we left so we didn’t get burned with a repeat.
Yeah, reception can be tricky if you don't have line of sight to the transmitter. You can have one-edge reception (signal bounces of one obstruction to get to you), two-edge reception (signal bounces of two obstructions to get to you), leaves on trees, especially if wet, can have an effect. Then we have your situation where atmospherics of the passing storms apparently reflected the signal enough for you to pick it up.I wanted to fill ya'll in. Still haven't had a chance to get up there and get pics...I've had some work projects take priority and all my mental focus switched over to that...I'll try to get to it when I can.
Ready for this though? We had a bad storm (couple really) come though a few days ago, and sonofabitch if that channel wasn't coming though fine and dandy! IN THE STORM!?! Eventually it did pixelate and waver cut out, and ever since, here and there it pokes through, but 97% of the time its a blank screen. When it does it work, it works, its fine--so it's *not* the equipment.
So it appears that it really is just an issue of reception.
I have ZERO knowledge of this stuff, and couldn't fathom how it could work, then not work (after 2nd box install {and moving the antenna}) for no apparent reason. I would never have thought that reception could be so touchy.
So now I understand how damn touchy reception can be, and the solution lies in addressing that.
Thoughts?
Yeah, reception can be tricky if you don't have line of sight to the transmitter. You can have one-edge reception (signal bounces of one obstruction to get to you), two-edge reception (signal bounces of two obstructions to get to you), leaves on trees, especially if wet, can have an effect. Then we have your situation where atmospherics of the passing storms apparently reflected the signal enough for you to pick it up.
Yes, that would be one option. Setting that up could be tricky though as reception on one antenna can cause issues with the other and vice versa if they are not exactly in phase. Since you are already using a four bay antenna another option would be to upgrade to an 8 bay (dual quad). Might be enough to lock that elusive channel.Well, sh*t! See? This is all the stuff I'm learning! I would never have guessed that!
I'm leaning towards a second antenna: I've been googling and watching youtube videos and the consensus is it's absolutely doable--as long as the cables are identical lengths! But you probably already know that!
This is my setup that I installed myself. I have a mast-mounted amp for my antenna to boost the OTA signal before distribution. The OTA coax and the Orby coax are fed into a Zinwell SAM-3402 multiswitch which then feeds our four Orby receivers. I also have ASKA PT-1 surge supressors on both coax inputs. Here is a pic of my connections.
View attachment 146033
Sorry for the late reply. Our living room tv/monitor's backlight kicked last night so checking Sat Guys was backburnered.@FTA4PA
How much distance do you have between the ODU and 3x4, then between the 3x4 and your receivers? Just curious of what kind of attenuation you are seeing with the 3x4.