I don't think that is true. I work in a retail store that handles ups packages and every day we get ars boxes from customers to ship back dish equip.
I got 7 boxes today alone.
Cancelled Dish - Where's my boxes?
- Thread starter Yragha
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I don't think that is true. I work in a retail store that handles ups packages and every day we get ars boxes from customers to ship back dish equip.
I got 7 boxes today alone.
This is no doubt covered (explained) in the user agreement everyone signed when their equipment was installed.
I also canceled The Dish about 1 month ago Nov 27th. I was told I didn’t have to return any equipment to them. They said they would send me a check for $11.00 for the time remaining on my service about 8 days or so.
I just called them when I read this post and told them I hadn’t received my check for $11.00. The customer service representative said he processed the check while I was on the phone and it would be mailed to me now.
I don’t know why I was allowed to keep my equipment, my brother also canceled The Dish and switched to AT&T U-verse and he had to return his equipment.
I had The Dish for a little over 3 years and my brother had his for around 4 years. Our plans were basically the same except I had 2 receivers one with DVR and 1 standard.
I’ll let you know when I get my check and then look into putting the receivers on e bay.
I just called them when I read this post and told them I hadn’t received my check for $11.00. The customer service representative said he processed the check while I was on the phone and it would be mailed to me now.
I don’t know why I was allowed to keep my equipment, my brother also canceled The Dish and switched to AT&T U-verse and he had to return his equipment.
I had The Dish for a little over 3 years and my brother had his for around 4 years. Our plans were basically the same except I had 2 receivers one with DVR and 1 standard.
I’ll let you know when I get my check and then look into putting the receivers on e bay.
I'm going to be doing this with our old account next month, glad I'm only sending back 322s as they're much lighter than say, a 622I feel sorry for anyone that leased and plans to send back a 942, 922 or a 721, hahahaha.
?????
The return is on Charlie's nickle.
Took me forever to get them as well when I cancelled.
this company is a complete joke, and I had nothing but the same bad issues for the 10 months I could deal with them. I finally after 3 weeks got my boxes returned, and the funny thing of it was I had to beg them to take my 2nd 622 back, they could not find any record of it.
I have called them at least 10 times about my final bill which I know was at least 50 bucks, and they have no record of my account.
Just pathetic!!
this company is a complete joke, and I had nothing but the same bad issues for the 10 months I could deal with them. I finally after 3 weeks got my boxes returned, and the funny thing of it was I had to beg them to take my 2nd 622 back, they could not find any record of it.
I have called them at least 10 times about my final bill which I know was at least 50 bucks, and they have no record of my account.
Just pathetic!!
I love dish, but AT&T has a better price combo wise or needless to say I wouldn't be cancelling. I still will recommend Dish to friends as an alternative.
I sent the DVR and remote back via UPS since boxes have yet to come, was $12 so no biggie. I explained to the CSR who I could barely understand that I have no stepladder and couldn't get to the LNB and she stated that was okay, if they do charge me they will credit it back.
Now... I wait.
I sent the DVR and remote back via UPS since boxes have yet to come, was $12 so no biggie. I explained to the CSR who I could barely understand that I have no stepladder and couldn't get to the LNB and she stated that was okay, if they do charge me they will credit it back.
Now... I wait.
I went from going to do a vacation downgrade to outright canceling my account after being lied too several times. I think the incompetence of Dish is at an all time high. I have recorded every conversation so I can go back and listen to them. I told the csr to ship the boxes to a new address three times and she verified the address. Then they ship them to a house I no longer own! What a bunch of idiots. They have no problem spamming my email and phone with "win back" deals. Im so pissed off at dish I will never go back. Love the dvr but the company is rampid with dumb ass csr's. Maybe it's the outsourcing but even the Americans I have delt with can't do their job. I love how you get 30 days to return the equipment - the shipping date it takes dish to ship the boxes to you. I have asked for return labels via email from several csr's and they all say within the hour and I never get them. guess I'm going to send one in the box I got and the other I will cut in half so it fits in the box.
