I am also a victim of the new 'logging' software. Here's what I have figured out. Everything pretty much works the same with a couple of major exceptions.
Whenever you get to a screen that is going to do something involving recording, the device freezes.
A reset restarts the 522 and the recording will start properly.
If I try to create a timer and there is no conflict, it will lock up at the create timer screen. If there is a conflict, it will let me try to resolve the conflict and lock up at the resolve conflict screen.
If I am watching a program and I click the record button, after the record message options appear at the bottom of the screen, clicking the select button causes it to lock up.
The tech support person I called tried to have me do a switch test. TV2 was recording and when I clicked OK on the warning screen, it locked up.
I tried to record a PPV movie last night. The first time, it let me purchase and cancel one confilict. After rebooting, I was able to cancel the second conflict. After rebooting a second time, I was able to schedule the recording. After rebooting the 3rd time, I was able to watch the recording, except for locking up about 5 minutes into it. I rebooted a 4th time and was able to watch the movie without further interuption.
Dish's inability to produce working software should have clued us into the fact that they probably wouldn't be able procuce logging software that would be problem-free.
What I find particularly galling is the fact that no one in tech support or advanced tech support seems to know anything about this. This is a communications company that apparently doesn't communicate much with its own employees.
Even more surprising is that they roll out the software at the end of the week and don't have anyone on duty that can address the problems that they produce.
I have a phone extension for this that I am going to try to use to contact someone, but the advanced tech told me there wouldn't be anyone there until afyter 8:00 AM monday. If anyone with this software needs the extension, PM me.
Whenever you get to a screen that is going to do something involving recording, the device freezes.
A reset restarts the 522 and the recording will start properly.
If I try to create a timer and there is no conflict, it will lock up at the create timer screen. If there is a conflict, it will let me try to resolve the conflict and lock up at the resolve conflict screen.
If I am watching a program and I click the record button, after the record message options appear at the bottom of the screen, clicking the select button causes it to lock up.
The tech support person I called tried to have me do a switch test. TV2 was recording and when I clicked OK on the warning screen, it locked up.
I tried to record a PPV movie last night. The first time, it let me purchase and cancel one confilict. After rebooting, I was able to cancel the second conflict. After rebooting a second time, I was able to schedule the recording. After rebooting the 3rd time, I was able to watch the recording, except for locking up about 5 minutes into it. I rebooted a 4th time and was able to watch the movie without further interuption.
Dish's inability to produce working software should have clued us into the fact that they probably wouldn't be able procuce logging software that would be problem-free.
What I find particularly galling is the fact that no one in tech support or advanced tech support seems to know anything about this. This is a communications company that apparently doesn't communicate much with its own employees.
Even more surprising is that they roll out the software at the end of the week and don't have anyone on duty that can address the problems that they produce.
I have a phone extension for this that I am going to try to use to contact someone, but the advanced tech told me there wouldn't be anyone there until afyter 8:00 AM monday. If anyone with this software needs the extension, PM me.
