A copy of email I sent just today to my installer and
CEO@echostar.com...
Gentlemen,
I am a new Dish customer; install date 1/25/05. I made the jump from GCI cable based on the promises of more bang for the buck (better value) and the implied promise of excellent picture quality. If the three weeks of of your 'excellent' picture quality is what I can expect from here out, I have no other choice than to continue counting the down the forty-nine weeks remaining on my commitment to my Dish contract (and share my experience with all who care to know).
My problem has been characterized as 'weird' by *** (my Retailer), and acknowledged by ***, an installer who just finished a troubleshooting call at my residence. In a nutshell, despite my 1M dish upgrade and good signal strength, I continue to experience a lot of micro pixellation in scenes with motion, and a 'slow ghost' in some, but not all scenes. The slow ghost: most noticable with a full face shot of a person on the TV where the head will move, followed 1/4 ~1/2 second later by the eyes, nose, cheeks or eyebrows of the person. It was conjectured that the issue may have to do with my 50" DLP HDTV, but being the proud owner of a 510 receiver, I am able to replicate the problem on 13" - 19" CRT TV's using the DVR function (although the problem was not as noticable). Troubleshooting included plugging my other receiver (Dish 311) in to the big TV. Same symptoms. *** ran a direct 'jumper' from the where the satellite ties into the preexisting cabeling to the receiver; no improvement.
Although *** was most eager to fix the problem, consulted Dish tech support for a troubleshooting assist, and promised to 'ask around' the shop, I have a strong feeling that the answer to my problem is wait until my contract is up, and go back to cable.
The difference in picture quality between Dish Network and GCI digital cable is striking. Even SD programming on cable appeared to be 'near HD'. Dish SD programming is almost always plagued with the above mentioned problems.
I bought a 50" TV and matintain 'pay' TV in my home because I enjoy the experience of watching a good movie or TV series. When the picture quality is up to par, I am swept away. When it is poor, I am annoyed.
Dish is less expensive for me than cable was and offers a good channel selection. I love the 100 hr DVR. These advantages do not make up for the annoyance that comes with poor picture quality.
I do not know if there is a technical fix available. I wonder if an HD receiver (with DVI or component output) would help the problem. The Dish web site offers that upgrade option to me for only $549, but..no, I do not live in the contiguous US (Alaska)(and am not inclined to throw good money after bad).
If this problem is not fixable, I would like to request early termination of the contract (without penalty), and a refund of the 1m Dish upgrade. In fairness, I will offer to pay the labor on the (worthless to me) install.
Sincerely,
Dogcliff