Black Screen Issue

[charlesrshell]

I still have an issue with a black screen on startup of my Hopper Plus, Joey 4s, and Wireless Joey 4s. Also happens when coming out of watching an app. Clicking the channel up or down button gets the live TV started. This has been going on for several software versions. I am presently on software version H389. Does anyone else have this issue? Do I have a hardware issue? Please help brittanygarden and HipKat!! Thanks

 

[naptime]

I have the black screen, not at startup, but within about a minute of startup, or of starting a recorded show or of switching to an app.It goes away on its own within seconds. I have the H3 and an older TV. Also going on for multiple software updates. Since this problem seems to be far from universal among users, my guess is it could be a hiccup in the handshake protocol.

 

[charlesrshell]

I have the black screen, not at startup, but within about a minute of startup, or of starting a recorded show or of switching to an app.It goes away on its own within seconds. I have the H3 and an older TV. Also going on for multiple software updates. Since this problem seems to be far from universal among users, my guess is it could be a hiccup in the handshake protocol.

I don't have that issue with my Hopper 3, just my Hopper Plus.

 

[HipKat]

This black screen issue has haunted us in various forms for several years now.
Just like the skip forward/Back issue that we get truck rolls on.

It's very frustrating and costly that Dish avoids targeting these issues for permanent fixes