I upgraded to a 622 with DVR advantage program and HD pack on the 15th of this Month. Got a ridiculous bill that the first CSR was of no help explaining (let alone trying to understand him). When I demanded another CSR, he told me there was a $59.95 installation charge which was BS and he volunteered to credit. He then told me there was a $17.41 TAX on the 622. I had already paid the $149.99 which is a LEASE. IMO, this TAX charge is bogus. Anybody else had this problem or are they correct? There is still about $10 that I/they can't account for. Very frustrating!!!