DO NOT CALL DISH TO SIGN UP, EVER! First thing I would do is ask someone that has Dish where they signed up and if they were happy with it. I, of course, recommend going to a local retailer. Somewhere you can go to demo the product and talk to someone head to head and go to if you have issues. Now, not all retailers are great. Some retailers are just as bad as the people to talk to when you call Dish, so that's why I would ask around first. If you are not comfortable with a local retailer or can't find one then I would contact DIRT on here. The best thing you can do is educate yourself on here about the product and find out exactly what you want first. DO NOT get talked into some crap that Dish wants you to have but you don't need. This is why I would not call Dish directly. When I have a customer interested in signing up I prefer them to come into my store so I can talk head to head and even demo the product. The first questions I ask are what they have now and how many TVs they have. Then I like to know how many are HDTVs and if they want all of those TVs to have HD programming. I never ask what programming they want until the end because it's the least important thing when signing up, it can be changed whenever you want. Then I ask what the customer is really looking for their system to do. Do they need a DVR or Sling? Do they need to watch each TV independently? What is their budget for when the promo prices end? After getting a good feel for what the customer wants I recommend a receiver configuration that benefits them and fits their budget. I honestly don't care what they get as long as it's what they want. Some customers only need a 222 receiver, some need a 722 and two 211s and some need two Hoppers. I like to draw out the configuration on paper so they can see how it will work and they know exactly what they are getting. I feel this is the best way to sell Dish to a customer but Dish will tell you different. Dish will tell you that you need the Hopper no matter what you say. They may even fail to tell you about all the extra equipment fees and what your price will be after the promo is over. I know I went on for a while here but I feel it's important to know.