I have just received what I might consider the worse service ever from a
Dish subcontractor. This is my third in a month and am unhappy. First was
for a second dish install. Went well. Second is for an upgrade to a 522 dvr.
Third and the one I'm complaining about is for a replacement 522. CSR's were
ok btw.
It seems that I have a defective 522. The tech tried fixing it with a new
separator with no luck. It seems I only receive channel 343 on one of the
two tuners and it comes back saying no signal on one.Is this a bug in the 522? Ever hear anything like this? I went through the normal troubleshooting over the phone with no, and was told someone would come out. I figured they'd come with a new separator and receiver for not knowing which was bad. Well the tech today tried the separator with no luck. He wouldn't change out the receiver for he said he had no spare 522s. The ones on the truck were for new installs and he wasn't about to give them up for me. I'm sure that's because he would have lost money on a new install and I'm just warrantee work. I complained and wanted to talk to his boss but he wouldn't let me talk to him. He left claiming he'd order me a replacement one. Well I don't want to or feel I should have to wait for another unit. Plus I truly don't trust him to place the order for a replacement unit. I
called Dish and eventually was told that installers don't carry extra receivers. That makes no sense for he could have a bad one when he does his new install. In fact this will make my third 522 for my first one when installed was an out of box failure which was replaced immediately. I don't know how you can make repairs with out all the parts.
The outcome of this is that Dish is sending directly to me a replacement
522. It's supposed to take 4 days to arrive. The alternative would be to way
another week when I could have another tech out here and have him replace
the unit. I don't feel I should have to do the install or setup either. BTW
I'm using the word tech for the person who came out here very loosely for I
don't feel he could trouble shoot his way out of a wet paper bag., and I've
been an electronic tech for some 30 years.
Opinion comments. Dish if you are monitoring this newsgroup I'd love to hear
your thoughts on this.
Ron Felder
Dish subcontractor. This is my third in a month and am unhappy. First was
for a second dish install. Went well. Second is for an upgrade to a 522 dvr.
Third and the one I'm complaining about is for a replacement 522. CSR's were
ok btw.
It seems that I have a defective 522. The tech tried fixing it with a new
separator with no luck. It seems I only receive channel 343 on one of the
two tuners and it comes back saying no signal on one.Is this a bug in the 522? Ever hear anything like this? I went through the normal troubleshooting over the phone with no, and was told someone would come out. I figured they'd come with a new separator and receiver for not knowing which was bad. Well the tech today tried the separator with no luck. He wouldn't change out the receiver for he said he had no spare 522s. The ones on the truck were for new installs and he wasn't about to give them up for me. I'm sure that's because he would have lost money on a new install and I'm just warrantee work. I complained and wanted to talk to his boss but he wouldn't let me talk to him. He left claiming he'd order me a replacement one. Well I don't want to or feel I should have to wait for another unit. Plus I truly don't trust him to place the order for a replacement unit. I
called Dish and eventually was told that installers don't carry extra receivers. That makes no sense for he could have a bad one when he does his new install. In fact this will make my third 522 for my first one when installed was an out of box failure which was replaced immediately. I don't know how you can make repairs with out all the parts.
The outcome of this is that Dish is sending directly to me a replacement
522. It's supposed to take 4 days to arrive. The alternative would be to way
another week when I could have another tech out here and have him replace
the unit. I don't feel I should have to do the install or setup either. BTW
I'm using the word tech for the person who came out here very loosely for I
don't feel he could trouble shoot his way out of a wet paper bag., and I've
been an electronic tech for some 30 years.
Opinion comments. Dish if you are monitoring this newsgroup I'd love to hear
your thoughts on this.
Ron Felder
