bad outputs on hr20's

[Jimbo]

called directv and they are sending a replacement dvr. can't believe i talked with a csr who said.....``sounds like you took all the necessary steps.'' amazing!

Normally they make you go thru them again

You got a cooperative one or one that didn't want to go thru the process !

 

[iceturkee]

and one who didn't give me grief about sending the replacement with a tech. listening to them tell me that policy dictates i return the bad box when i am severely handicapped, gets old in a hurry. in any event, i am most grateful i found a cooperative, helpful csr. and that's something you rarely find at directv!!