Attn: DIRT Team: Cannot access dishanywhere.com or Dish iOS apps

[93732]

Hello DIRT team members or anyone who can help,

I am a new customer to DISH started about 3 days ago. Since then, I have not been able to use dishanywhere.com, Dish anywhere iOS app, or Dish explorer iOS app. I can access my.dish.com without any issue. I have already chatted with the DISH representative online and they just pointed me to the password look-up/reset page (I know my username/pw are correct because I can get to my.dish.com).

I also get the same errors using "On Screen Pairing."

DishAnywhere website:

DISH Explorer:

DishAnywhere iOS app:

 

[MarkL@DISH]

Lets get this fixed. Can you private message us your phone and pin?

 

[.Andy]

It took about a week for dish anywhere to work for me.

 

[93732]

It took about a week for dish anywhere to work for me.

HI Andy, did you get the same error messages as I do when you were having problems the first week?

 

[.Andy]

Website yes. Dish is funny in that things take a few days after install to fully install/download. I didn't try the explorer or iPhone app.

 

[93732]

Still not able to access Dish Anywhere or the Dish Explorer app after a week of service... what is taking so long?