Hi all
As I have posted, I subscribed to the PR HD Pak on August 1 and then went online and added the HD+Platinum (Aug. 6). I was going to pay my bill and EVERYHTING was charged, even when the PR Pak should not:
in Monthly Charges:
PR HD (interestingly it displays as "1 año de PBS" (one year of PBS))-- 9.99
HD+Platinum---10.00
in OTHER CHARGES (these are the charges from august 1 to 25, remember DISH charges in advance):
1 año de PBS-- 8.05
HD+Platinum-- 6.45
So my monthly bill went up $33!!!!!!! I was expecting it to go up $10, just for the HD+Plat.
The CSR was very polite, but didn't have a clue why it appears as 1 year of PBS, when it was an HD Pak. He was just going to turn off the HD+Platinum because "that no longer exists" and my HD Pak should cover, when I stopped him and explained that they are two different packs (the PR and the HD+Plat), which he didn't have clear.
After consulting, he tried to explain that from next month on I would receive the credit, but I told him that the promotion stated that I should not be charged the 9.99, not for this month, not for the partial month.
In the end, I was able to get $20 dollars in credit off my current bill, and I am supposed to see the 9.99 credit from next month on, but somehow I think I will be calling again to dispute charges.....
In summary, PLEASE CHECK YOUR BILL.... There could be strange things there.
If anyone else with both the PR Pak and the HD+Plat (added after the PR Pak) can share their experience with this month's bill, I will appreciate it. Especially if you didn't have problems; how does the different services appear listed in the bill????
Thanks
As I have posted, I subscribed to the PR HD Pak on August 1 and then went online and added the HD+Platinum (Aug. 6). I was going to pay my bill and EVERYHTING was charged, even when the PR Pak should not:
in Monthly Charges:
PR HD (interestingly it displays as "1 año de PBS" (one year of PBS))-- 9.99
HD+Platinum---10.00
in OTHER CHARGES (these are the charges from august 1 to 25, remember DISH charges in advance):
1 año de PBS-- 8.05
HD+Platinum-- 6.45
So my monthly bill went up $33!!!!!!! I was expecting it to go up $10, just for the HD+Plat.
The CSR was very polite, but didn't have a clue why it appears as 1 year of PBS, when it was an HD Pak. He was just going to turn off the HD+Platinum because "that no longer exists" and my HD Pak should cover, when I stopped him and explained that they are two different packs (the PR and the HD+Plat), which he didn't have clear.
After consulting, he tried to explain that from next month on I would receive the credit, but I told him that the promotion stated that I should not be charged the 9.99, not for this month, not for the partial month.
In the end, I was able to get $20 dollars in credit off my current bill, and I am supposed to see the 9.99 credit from next month on, but somehow I think I will be calling again to dispute charges.....
In summary, PLEASE CHECK YOUR BILL.... There could be strange things there.
If anyone else with both the PR Pak and the HD+Plat (added after the PR Pak) can share their experience with this month's bill, I will appreciate it. Especially if you didn't have problems; how does the different services appear listed in the bill????
Thanks
