Sorry, I disagree with the characterization of AT&T's wireless customer service (if that's what we're talking about) as being anything less than pretty darn good.If AT&T buys Directv, be afraid....Be very afraid...AT&T's customer service is non existent.
Customers cannot get someone to answer the phone( most times) and if they do, it's "pick up a weapon soldier, you're going into battle"...
Especially if satellite customers are treated like phone or Uverse customers "yes, we have your service outage appointment set...Three weeks from today. Is there anything else I can help you with today?"
I wonder if the service techs will be unionized ( no sorry I cannot do that. I have to get a supervisor to look at this")
In the many years we've had wireless service with AT&T, I don't believe we've ever been on hold for more than 5 minutes (unless major issue occurred over the years). Then, I don't believe we've ever taken more than 15 minutes to resolve an issue in some way that it was mutually beneficial.
Then again, speaking only for myself, I try to approach call centers with a positive attitude and believe that anything can be worked out as long as both sides understand what the root cause of an issue is.
Just my experience here.