Re-opening an old post. I got this letter 2 years ago. Fast forard 2 years - I got the post card. I have four owned 508's because they were NEVER supposed to get DVR fees. Now 24 months later my swaps never happened and now my bill will be going up. I called the 1-800-333-DISH and explained the letter where I was advised that DISH would be swapping out my devices at no cost to me and without having to re-enter an agreement. I was advised that they were not aware of such an offer but for $ and a new contract I could get the Hopper. First I still have 4 SD TV's so I think the Hopper is out. IS it time to jump to another Satellite company?
Strike #1 - 501/508's will never have a DVR fee
Strike #2 - We will swap out your receivers for free
Strike #3 - Sorry, no idea of this letter you speak but for $ and a contract we can upgrade you.