My parents have been DISH customers since 1996. They still have their original Model 4000 receiver and Dish 300 antenna. She pays annually for Top 200, and it's renewal time. When looking at the channel list, she realized that there's numerous channels (on the 110° satellite) in the package she doesn't get.
She just called them up to ask why those channels don't show, and they want $60 to install a 500 so she can receive the rest of the channels in her package. Doesn't sound like the right way to treat an 11 year customer.
I'm trying to get her to switch to DirecTV, as she could get everything installed for free (yeah I know, new customer is different than existing). Plus D* has her local channels, with E* she's stuck with AAD. But she's apprehensive about learning a new system. You know how older people can be.
Is this something she should try the ceo@echostar for? Or does she just need to be more forceful with the CSR's? If E* would just ship her the 500 I could install it the next time I'm up there. Does that sound like too much to ask as a longtime customer?
She just called them up to ask why those channels don't show, and they want $60 to install a 500 so she can receive the rest of the channels in her package. Doesn't sound like the right way to treat an 11 year customer.
I'm trying to get her to switch to DirecTV, as she could get everything installed for free (yeah I know, new customer is different than existing). Plus D* has her local channels, with E* she's stuck with AAD. But she's apprehensive about learning a new system. You know how older people can be.
Is this something she should try the ceo@echostar for? Or does she just need to be more forceful with the CSR's? If E* would just ship her the 500 I could install it the next time I'm up there. Does that sound like too much to ask as a longtime customer?
Otherwise, try CEO and see what they say. I would think she could upgrade. They usually have some good deals - it used to be called dish - n - it up. Not sure if it is still called that.
