So I decided to take the plunge and upgrade my 921 and 942 to 622's and upgrade my 811 to a 211.
So on Wednesday I order my equipment from Dish. I am giving an install of today in the morning. This order was submitted by someone in the executive offices so I figured I had no problems....
WRONG....
Last night at 8:30PM we get a call from Aerocom who I guess does the DNS work here in Connecticut (they called from a Mass number) confirming my appointment for today. They said the equipment would be delivered between 8am and noon. I was happy all was going smooth.
Today I wake up and get ready for the new equipment, after awhile I go outside and assemble my new 1.2 meter dish. Got that all put together so I do some stuff to get ready for my July 4th party.
At 11:40am the person from Aerocom calls me and tells me he had trouble at his last job and it took him longer then it was supposed to, however he would be at my house in 20 minutes.
20 minutes goes by and nothing...
Then an hour goes by.... nothing....
After an hour and 30 minutes my wife had steam coming out of her ears. We had a lot of stuff to do so she sent me out to start doing some of the stuff that needed to be done while she calls Dish Network.
Of course she calls and gets someone in India who tells her there is nothing she can do and to wait longer or call back Monday... My wife does not like that answer and is getting more mad. The lady in India puts her on hold and of course she is hung up on.
My wife has an idea and looks at the caller id and sees that the installer calls from his own cell phone so she calls him, he tells her he is still stuck at the last job and will be there when he can, she explains to him that window for this job was between 8am and noon and now it was close to 2 in the afternoon and that she has stuff to do.
He days he will leave that job and come over to deliver the equipment, he says hes only 3 streets over from our house.
So a couple of minutes later he comes with only a 211. My wife asks where the two 622's are and he says that they do not stock nor carry the 622 and that Dish Network would need to send it to me. He then wanted my wife to sign a work order which had the 622's listed on it along with the 211 my wife looked at that told him to take his 211 and to get the hell out of our house.
She then calls Dish and once again gets someone in India. She is told that she needs to call the install company to reschedule. My wife says thats unacceptable she purchased it from Dish Network and they are the ones doing the install. She is put on hold and says they can come back next month. Unacceptable again. She is put on hold again and this time is hung up on.
She finally gave up at that point.
This is great Our 8 - 12 call took till 2:45 to happen and they didnt even bring the correct equipment. My wife is really mad now. Grrrrr....
No idea when we are going to see the equipment we have already paid for
Another Dish Network Blunder.
So on Wednesday I order my equipment from Dish. I am giving an install of today in the morning. This order was submitted by someone in the executive offices so I figured I had no problems....
WRONG....
Last night at 8:30PM we get a call from Aerocom who I guess does the DNS work here in Connecticut (they called from a Mass number) confirming my appointment for today. They said the equipment would be delivered between 8am and noon. I was happy all was going smooth.
Today I wake up and get ready for the new equipment, after awhile I go outside and assemble my new 1.2 meter dish. Got that all put together so I do some stuff to get ready for my July 4th party.
At 11:40am the person from Aerocom calls me and tells me he had trouble at his last job and it took him longer then it was supposed to, however he would be at my house in 20 minutes.
20 minutes goes by and nothing...
Then an hour goes by.... nothing....
After an hour and 30 minutes my wife had steam coming out of her ears. We had a lot of stuff to do so she sent me out to start doing some of the stuff that needed to be done while she calls Dish Network.
Of course she calls and gets someone in India who tells her there is nothing she can do and to wait longer or call back Monday... My wife does not like that answer and is getting more mad. The lady in India puts her on hold and of course she is hung up on.
My wife has an idea and looks at the caller id and sees that the installer calls from his own cell phone so she calls him, he tells her he is still stuck at the last job and will be there when he can, she explains to him that window for this job was between 8am and noon and now it was close to 2 in the afternoon and that she has stuff to do.
He days he will leave that job and come over to deliver the equipment, he says hes only 3 streets over from our house.
So a couple of minutes later he comes with only a 211. My wife asks where the two 622's are and he says that they do not stock nor carry the 622 and that Dish Network would need to send it to me. He then wanted my wife to sign a work order which had the 622's listed on it along with the 211 my wife looked at that told him to take his 211 and to get the hell out of our house.
She then calls Dish and once again gets someone in India. She is told that she needs to call the install company to reschedule. My wife says thats unacceptable she purchased it from Dish Network and they are the ones doing the install. She is put on hold and says they can come back next month. Unacceptable again. She is put on hold again and this time is hung up on.
She finally gave up at that point.
This is great Our 8 - 12 call took till 2:45 to happen and they didnt even bring the correct equipment. My wife is really mad now. Grrrrr....
No idea when we are going to see the equipment we have already paid for
Another Dish Network Blunder.
