There is no way they sent any tech 150miles. I handle stuff like this all the time, the job got moved to the proper office or area. You just didn't happen to know that happened. Offices have very large territories. Perhaps the office is in phoenix, but your tech was most certainly not. And if you move to a different dma there is no way a tech can close a work order outside their own dma. Just an FYI to all with cabins. Do not expect to catch the techs precall and give him the correct service address. This will cause many issues in our system and could cost the tech his job under the right circumstances.I'm sure you are correct. I haven't read the fine details of the TOS but really don't feel I'm "cheating" since we only have a single receiver and can use it only at one place at a time. In fact a couple years ago our receiver stopped working while at the cabin and DTV actually sent a technician up from the Phoenix area, approx. 150 miles, to replace it. On another occasion DTV sent a new receiver to our cabin address plus mailed the return equipment box to there also. When I called support I didn't hide the fact we were at another location than our service address.
The other comment on change of address.... we migrate back and forth every couple weeks... not sure how practical it would be to notify DTV each time we moved the receiver.
Any case just my personal experience and may not be an appropriate solution to the original question.
It doesn't appear there's been any further comments from the original posting so maybe he/she's question was resolved.
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