OK, I just heard back from Jessica and she informed me that to upgrade I would need to sign a new 2 year contract, no problem there, Pay a $150 upgrade charge, big problem there, Pay an additional $8 a month lease fee. There would also be a $95 technician fee which would be waived if I took the $8 a month protection plan. I've been with Dish for over 15 years (always auto paid) so it's not like I haven't been a loyal customer. It seems like better deals have been offered. Of the dozens of friends I've talked into going with Dish I always go over after the technicians half #$@%$ installation and show them what all they can really do with the Hopper. Granted that the Genie does not compare well with even my original Hopper but at some point you have to look at the bottom line.