Adding programming on-line

[textmex]

I have tried to upgrade from Top 200 to Top 250 on-line a number of times in recent weeks and it keeps giving me this error:

Due to technical difficulties, we are unable to process your request at this time. You may try again in a few moments or contact the Customer Service Center at 1-800-333-DISH (3474) for account assistance.

I also can't upgrade through my receiver. Do I really need to call Dish to upgrade or am I doing something wrong?

 

[thiggin2]

I think you can also do it via the phone/automated. If not the only other way would be the CSR. I know sometimes the website is buggy. When I upgraded my programming online back in Dec/Jan it worked fine.

 

[reynoltd]

You can log into your account online and then use the online chat to upgrade. I have used this many times with great success.

 

[Sileny Jizda]

We just tried to upgrade as well. No luck on the website or the receiver. Glad to see it's not just us.

 

[Sileny Jizda]

Tried again today with the same results. Not really interested in talking to paki/indi csr's interested in trying to push other additional services. Maybe next month if they can get anything in their system working as it should. Funny how they make sure getting the bills out flawless.

 

[js6425]

just go to here DISH Network -- Contact Us and click on programming changes--it's really easy

 

[Sileny Jizda]

Tried to call today and use the automated system, got kicked to pakistan. Hung up. I don't need a csr trying to sell me HD, movie channels, or butt-nekkid tv. Fix your system Dish.

 

[zenithtv]

That cancer stick will kill you bubba! Stop smoking in the forums!

 

[kb7oeb]

I can't remember the last time the website worked for me, I use dish home and the phone as a fall back

 

[bkushner]

I can't even connect. Haven't been able to ever connect since my first 622. I've tried 4 622 and 1 722 and from two locations in my town.

 

[Scroll]

Sometimes some or all of the site just goes buggy. I got the same error message when I tried to add locals and I think I sent them an email from the "contact us" page and got it done.

One thing about the email option though is response time can vary wildly! I've had them respond within minutes on one question and take like over 10 days on another message sent just minutes apart.

 

[Sileny Jizda]

That cancer stick will kill you bubba! Stop smoking in the forums!

Would you believe that I looked 20 years younger, had hair, and didn't smoke before I got DN? The ol lady saw a channel she wants and I haven't heard the end of it.

Tried online, auto phone, and online chat. All buggered up. Sent an email through the form they provided. We'll see if anything happens 'soon' or whether it'll be a dead stick too.

 

[Sileny Jizda]

Got a reply from the email last night asking to verify info. Nothing else in 24 hours including the upgrade. Between that and the DVR snafu I think the grass will be getting cut tonight.

 

[skyroniter]

Got a reply from the email last night asking to verify info. Nothing else in 24 hours including the upgrade. Between that and the DVR snafu I think the grass will be getting cut tonight.

Cut, rolled, and smoked?

 

[Sileny Jizda]

She may do that too. All for a few more channels. God help me if the DVR gets trashcanned.

 

[mikenewy]

I did what Js6425 said and it worked like a charm, you get a online session with a real person. quick and easy, you type what you want, get the changes, the costs and everything, thanks JS.

 

[rich88]

Yeah, try the online session.

Otherwise, S. J., I'm afraid you'll have to give in and talk to "Bob" over in India.

 

[ozzy1028]

If im not right please correct me, but how long have you been a subscriber? I believe you must be a subscriber for a certain length of time before you can upgrade online. Something like 3 months or so.

 

[Sileny Jizda]

I did what Js6425 said and it worked like a charm, you get a online session with a real person. quick and easy, you type what you want, get the changes, the costs and everything, thanks JS.

When we tried it it kicked me to a email form. I filled it out and sent it in. About an hour later I got a response and I replied with the requested info. Almost two days later and still squat. We just passed or will soon pass our 18 month commitment on the contract. Well over the first three months.

May try the online chat thing again tomorrow but I'll be dipped if I'm talking to a paki/indi named Bob wanting to sell me stuff I don't want with an accent thicker than my hillbilly cousins. I don't see why they can't fix the system to make it work as advertised. Ticking off a customer isn't a good way to keep one.