After troubleshooting my 311 receiver that powers itself off and on by itself after doing a check switch test with Dish tech services via phone last night, Dish shipped me a replacement 311 receiver today. I got their confirmation email that has a puzzling statement in it a few minutes ago. It reads as follows:
"When you receive your equipment, please install it using the instructions included in the package. When you are ready to activate your receiver, you may do so online by accessing your DISH Network account and following the instructions beginning at step 13."
I wasn't aware that you could activate a receiver online by yourself, but assumming that you can, where can I find "step 13" when I look at my account info online. I have looked and can't find any place online in my account info where it describes how to activate a new or replacement receiver. Does anyone know where this step 13 info is, and secondly, is it even possible to activate a receiver without calling Dish to do it on their end after it is hooked up?
"When you receive your equipment, please install it using the instructions included in the package. When you are ready to activate your receiver, you may do so online by accessing your DISH Network account and following the instructions beginning at step 13."
I wasn't aware that you could activate a receiver online by yourself, but assumming that you can, where can I find "step 13" when I look at my account info online. I have looked and can't find any place online in my account info where it describes how to activate a new or replacement receiver. Does anyone know where this step 13 info is, and secondly, is it even possible to activate a receiver without calling Dish to do it on their end after it is hooked up?
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