ABC HD w/ no sound?
- Thread starter cheebs
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Server Issues. We are very aware that there have been system issues the past few days. In troubleshooting the system, it has been determined that the issue is at our provider and is hardware related. The provider was going to move us to a new server, however we are now told by the provider the issue is at the data center in St. Louis. They have offered to move us to a different datacenter on the East Coast or West Coast, however at this time we have declined the move to a different data center as it would affect the speed of connecting to about half our members.
We are waiting for more information from our provider, however we are trying to ride this out to stay in the same data center, so that when the server is fixed all users in the US will get the fastest connection possible.
If after some time the issue is not resolved we will be forced to move to another data center, if this happens there will be down time, as they will need to transfer everything to the new server and we will need to update the DNS and other settings for the new IP address of the new server. If we have to do this, the time it will take to move will be out of our hands.
We are going to try our best to weather through this, so we thank you in advance if you encounter any issues.
Sorry for the issue!
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Need more info - is it always missing the sound or only certain shows? Is it OTA or satellite reception of channels? I have that problem with the Atlanta station OTA sometimes. Mostly Desperate Housewives and Grey's Anatomy but it does come back/
A little bit off topic. Is the ABC HD resolution 720p or 1080i? I was under the impression it was 1080i, but for some reason my H20 chooses 720p as the resolution instead 
victor20170 said:A little bit off topic. Is the ABC HD resolution 720p or 1080i? I was under the impression it was 1080i, but for some reason my H20 chooses 720p as the resolution instead
ABC is 720p.
Chip
cheebs said:
Do you have the satellite receiver audio set to always DD or set to auto select the best audio method. How is it connected to your audio receiver or TV?
Is the audio always out? Has it never come in since day 1?
Since you are using the new receiver, I would just contact D* as there may be a specific setting or it could be an issue with your receiver. We could go through a lot of audio settings etc but since this new technology using a new datafeed, I would go straight to support for this.
Not using the H20, my apologies. I'm using an H10 with the Distant Network HD feeds enabled (NYC sub).
charper1, only that channel is w/o audio, all the rest are OK. The receiver's audio is connected with an optical cable to a Marantz HT receiver. IIRC the audio is set to DD only. From day 1 (very recently) this channel has had no audio. I tried switching to PCM, same thing. Only thing I haven't tried are the analog audio outputs.
charper1, only that channel is w/o audio, all the rest are OK. The receiver's audio is connected with an optical cable to a Marantz HT receiver. IIRC the audio is set to DD only. From day 1 (very recently) this channel has had no audio. I tried switching to PCM, same thing. Only thing I haven't tried are the analog audio outputs.
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