A question for one of the experienced Dish installers.

[ekilgus]

My sister had setup with a Hopper 3 connected to an old Mitsubishi TV and a couple of Joeys elsewhere connected to their respective TV’s. Then she redid her main TV room replacing the Mitsubishi with a projector and home theatre setup. Suddenly, the H3 wouldn’t work. The only way the Dish tech could get things to work was to move the H3 to one of the other TV’s and move that Joey to the TV room which is unacceptable because the main TV can’t receive 4k with this setup.

That doesn’t sound right to me at all because the H3 was originally in the TV room. I told my sister that not all dish installers are equal as some I’ve seen are barely able to do standard installations. If a problem comes up, they’re lost.
I realize problem solving through posts here are difficult at best, but I thought one of you more experienced long time installers might be able to provide some insight.

Any ideas? Hipcat?

Thanks.

 

[Foxbat]

Maybe the coax got damaged during the Main TV room re-do. Or the projector couldn't handle the signal coming out of the Hopper 3 (can she see the Hopper 3 Startup screens in 480p and 720p format before it switches to 1080i/4K?)

 

[HipKat]

My sister had setup with a Hopper 3 connected to an old Mitsubishi TV and a couple of Joeys elsewhere connected to their respective TV’s. Then she redid her main TV room replacing the Mitsubishi with a projector and home theatre setup. Suddenly, the H3 wouldn’t work. The only way the Dish tech could get things to work was to move the H3 to one of the other TV’s and move that Joey to the TV room which is unacceptable because the main TV can’t receive 4k with this setup.

That doesn’t sound right to me at all because the H3 was originally in the TV room. I told my sister that not all dish installers are equal as some I’ve seen are barely able to do standard installations. If a problem comes up, they’re lost.
I realize problem solving through posts here are difficult at best, but I thought one of you more experienced long time installers might be able to provide some insight.

Any ideas? Hipcat?

Thanks.

That doesn't make sense to me. Something's missing from the story. If the cable was damaged, the Joey wouldn't work either. Seems like something got changed in the process

 

[dvrexpander]

You will need to post photos of all the projectors connections that are accepted inputs.
Without that I couldn't tell you one way or another (Experienced ex-installer here).

How long was the Hopper3 working till the setup was changed by her? This being something she did shouldn't at no point be the fault of any tech either... just remember that things do happen in some form that a solution isn't always gonna present itself too quickly. If the tech isn't experienced this may be a head scratching moment for sure - every minute they are there to try to figure this out they also lose money so you can be sure they want to figure it out.

Thing is the Hopper3 is working if its on another TV and shows a proper picture - you didn't specify how either are connected so back to square one.

 

[ekilgus]

That doesn't make sense to me. Something's missing from the story. If the cable was damaged, the Joey wouldn't work either. Seems like something got changed in the process

I agree, something obviously got changed, but what? IMO the H3 setup should have remained unchanged, the only difference being the HDMI cable now going to the projector. I've recommended to her that she find a more experienced Dish tech/installer in the area. This seems more complicated than it should be. Anyway, thanks Hipcat for your reply.

 

[ekilgus]

You will need to post photos of all the projectors connections that are accepted inputs.
Without that I couldn't tell you one way or another (Experienced ex-installer here).

How long was the Hopper3 working till the setup was changed by her? This being something she did shouldn't at no point be the fault of any tech either... just remember that things do happen in some form that a solution isn't always gonna present itself too quickly. If the tech isn't experienced this may be a head scratching moment for sure - every minute they are there to try to figure this out they also lose money so you can be sure they want to figure it out.

Thing is the Hopper3 is working if its on another TV and shows a proper picture - you didn't specify how either are connected so back to square one.

Good questions. I assumed the projector connected with a standard HDMI cable but not being certain of that, I asked my sister for the projector brand and model number. The H3 was working fine for almost a year before she remodeled her TV room, and it continues to work fine on another TV.
In any event, thanks for your reply because these are questions I should have asked my sister.

 

[Jim5506]

We must presume the projector is set to the HDMI input?

Perhaps the handshake is failing between the H3 and the projector?

Connect the projector component?

 

[HipKat]

So she gets no picture or no signal on the Hooper 3?

 

[DishSubLA]

Since we do not know how far down the rabbit hole the installer went to try to solve this problem perhaps it's a case of one of the workmen involved in her remodel had access to the nodes, hubs, splitters or whatever and for some reason or another disconnected them and then reconnected them in the wrong way. just guess since we really don't know and are out of ideas.

 

[ekilgus]

Since we do not know how far down the rabbit hole the installer went to try to solve this problem perhaps it's a case of one of the workmen involved in her remodel had access to the nodes, hubs, splitters or whatever and for some reason or another disconnected them and then reconnected them in the wrong way. just guess since we really don't know and are out of ideas.

Very plausible, I'll have to look into this possibility because I don't know to what extent and where the projection TV/home theatre installers ran their wiring. My sister is a three hour drive from me, so I have to rely on her to tell me the things I post here.

 

[navychop]

A well placed picture of the wiring may be worth a thousand words.


Sent from my iPhone using the SatelliteGuys app!

 

[DishSubLA]

Yeah, while I do love my Hopper 3 (warts and all), its more "precise" wiring dedicating a connection to either the Hopper or a Joey makes it susceptible to any idiot who comes along and disconnects and re-connects could mess things up. At least with the DP boxes it makes no difference; each box is not a slave to the "main" box like in the first days of satellite, and as long as there was a Master on the system, it could be connected to any cable run along with Slaves to any other cable run (although Dish may have preferred Port 1 or whatever). When the DP systems came along with their "makes no difference" connections, I thought, "Hallelujah! No more guess work, and no more Master and Slave concept where we needed at least a Master STB to make Slave boxes work. I can take any DP STB and switch rooms anytime and any room I want using even just ONE box connected with no worries (DP boxes were all Masters, anyway). Then the Hopper systems come along and we were sent back to those old days of specificity of connection and its failure if anybody was stupid enough to mess with it and re-connect it incorrectly.

Yeah, a really good picture of the OP's sister's install could bring a lot of smart people here to the rescue of their situation.

 

[Claude Greiner]

Is this a new projector or one that is several years old?

I haven’t seen people use a projector in ages unless it’s very high end

 

[ekilgus]

Is this a new projector or one that is several years old?

I haven’t seen people use a projector in ages unless it’s very high end

It's a new Sony high end projector costing more than I'll ever spend on one. I'm waiting for my sister to give me the model number. In any event, I think I'm narrowing down her problem because when she told me the projector/home theatre installers went into the wiring closet where the Dish node/ splitters were located a number of times, I believe they for some reason disconnected the RG6 cables and reconnected them incorrectly.
After all, how else does one explain how an H3 that once functioned at one location now needed to be placed at another location to function?