I have had some trouble with customer service over the $40 EHD enabling fee. I have been trying to get a 211k enabled, and after three phone calls it's still not working. A charge showed up on my online statement, so I hooked the EHD to my 722, and it works.
I called back and told them I didn't want the 722 enabled, I wanted the 211k enabled, and they told me the $40 fee now applies to all receivers on the account.
Suspicious though, as the 211k still doesn't get past the 499 screen where it says to call the 800 number to activate. I still haven't found an automated line that is mentioned in these forums.
The last person I talked to that told me the fee was now combined is the first person I talked to in tech support who had even heard of enabling a 211k EHD. I guess 1 out of 4 isn't that bad.
Anybody got any ideas?
I called back and told them I didn't want the 722 enabled, I wanted the 211k enabled, and they told me the $40 fee now applies to all receivers on the account.
Suspicious though, as the 211k still doesn't get past the 499 screen where it says to call the 800 number to activate. I still haven't found an automated line that is mentioned in these forums.
The last person I talked to that told me the fee was now combined is the first person I talked to in tech support who had even heard of enabling a 211k EHD. I guess 1 out of 4 isn't that bad.
Anybody got any ideas?
