Guys, he didn't know the 622's were not new or the latest dvr's when he got them, most Dish or DIRECTV customers get what the installer gives them and assumes it is the latest and greatest untill lately with the Hopper & Genie commercials ...
First post says they have been with DISH for over 15 years. They have had several upgrades over that time period and have stayed very naïve about what they are purchasing. Fifteen years ago they would have had a 2000/3000 or 4000 receiver and the receiver before the 622 had a hard drive that failed so they have had satellite experience.