6 Service calls on new 622

[sigarms226]

I did some searching and really didn't see anything exactly like this, so thought I would post. Here's my situation: I had a 942 that worked perfectly, all the time. I wanted more HD channels, specifically NATGEO HD, etc; so I called dish and was told I needed to upgrade to the new box.

They came out and installed the box, and a new 1000.2 dish. Everything else stayed the same, same DPP44 switch, everything.

Since that day, I have found that the box, and all my others, actually, are unable to find most or all of the sats almost every day after the box goes into update mode overnight. No particular one 129, 110, etc have all been affected. I get error message that the signal has been lost, and the only thing that will correct it is a check switch. Once I do this, all's well till the next day.

I've had the techs out here now 6 times - here's what I can think of that they have done so far, all to no avail:

Replaced Box
Replaced Switch
Re-peaked dish, now getting really strong signal (it was never bad)
Replaced all wiring leading into back of 622
Re-grounded everything
Verified that the mount was solid and not shifting
Hard and soft reboots - many times
Verified power inserter connected to port 1
Dish mounted away from the house, and with a 100% direct line to the birds

There may be other things that I will think of, but almost everything possible has been done, and the problem persists.

Sometimes, the box will work when I wake it up for the first time in the day, and then I will get to a channel on that day's sat that will not come in, and I lose everything until I do my daily check switch. Othertimes, it is completely dead right from the start of the day, again, until the checkswitch.

Any ideas on what I can do would be welcome, Dish can't seem to figure it out. They must have spent $1000 so far on all their visits to work on this.

Yes, I do have some diplexers on the system, but I always did - the system worked perfectly until the day that the 622 came.

Thanks.

 

[RIRWIN1983]

have you replaced the diplexors

 

[Andyman33]

I recently had my tv2 output fail and they had to replace the box...wonder what's goin on with these...

 

[robotek]

hmm

Replace the cable. Also, double check what it's rated at. It might be RG6, but rated at around 1800mhz that causes alot of issues.

 

[HIFI]

any reason you are running dpp44,and not straight from your 1000.2?

 

[MikeD-C05]

any reason you are running dpp44,and not straight from your 1000.2?

Yeah I was thinking the same thing. Why do you need a dpp44 switch when the dish 1000.2 has a built in switch already?

 

[whatchel1]

Switch problem maybe

The 1000.2 has a built in DPP switch the DPP44 would have to be paralleled w/ all 4 lines coming out to work correctly. If they have just run a single line into the switch then it will ask you constantly to check switch. It is being confused by the set up. If this is the way it is hooked up you will be able to troubleshoot it yourself and fix the problem. Another possibility, the line that is buried in the ground for the dish to be set away from the house (if I'm reading your post correctly) could have a problem w/water intrusion and be giving the system fits. Third possibility the grounding. How is it grounded? If the 622 is seeing a different ground to that of the dish then there could be a voltage differential problem. Both the wiring to the dish or ground could have happened over time so the 942 may not have had that problem to deal with. Just a few ideas to toss around for you.

 

[mdwatt]

Yeah the only reason the 44 switch should be installed is if you have more then 3 receivers. Not 3 rooms hooked up, but three actual receivers. The 1000.2 LNB is DPPlus so it can run up to 3 dual tuner boxes without the need of an external switch. The 1000.2 LNB also picks up 3 satellite signals by itself, 119 110 and 129, and also has a built in port to add a 4th location, i.e. 61.5 (which you don't need unless you're getting international programming) or 148, so a 44 switch is redundant and would DEFINITELY mess with your receiver. So unless you have more then 3 boxes, get rid of the 44 switch and the power inserter, and run a direct line from your dish to your receiver(s). That should fix your problem.

 

[sigarms226]

This is amazing guys - how is that you all knew this, and I have had what seems like every single tech that serves central missouri out here, and no one picked up on that? I went out and verified that I do in fact have the 1000.2 dish, and I am running 3 dual tuner boxes in my house, so from what I have learned, I do not need the DP44 switch.

Since I now have 0 confidence in their ability to hook this up correctly, what should the correct setup look like? I have 3 wires coming from the 1000.2 - i need sat 1 and sat 2 for each of the dual tuner boxes, I believe - will I be using more diplexers to feed each box?

I intend to call dish to come out and do this, but I figure I need to know what to tell them to do at this point. I have 4 coax lines buried in the ground between the dish and the house, but I have a feeling I just need 3 of them for now?

Anyway, thanks for the spot on advice:up

 

[HIFI]

three lines from dish, each line connects to seperator on back of dual tuners.Basically your just taking the 44 out and combining sat ins to receiver outs

 

[whatchel1]

Dish you don't need them

No reason to even have E* come out for this work. Just hook up the 3 cables that are going to the rec's. Leave the 4th for a spare. Chk switch your done. Sell the DPP44 & pwr inserter on ebay. As far as why we know it and installers didn't is why are god's around here . No really there a large number of installers that have never dealt w/ the 622.

 

[sigarms226]

So, the 3 wires that are coming off the 1000.2 already have all 3 satellite signals in them? If so, I could just link them each up into one of the wires going into the house. Then I would use a separator behind each box? Is this different than a diplexer? I actually have some of these in my toolbox. thanks all - I should have come here the first day when the installer couldnt get it to work properly.

 

[rcdallas]

Just because you have a DPP44 installed, even though it's not needed does not justify the root cause of the problem. I believe RandallA is utilizing such a setup, although his switch is needed for the extra tuners. Showing that it does work with a 1000.2 triple combined with switches.

When I've seen issues like yours, it's been a grounding problem. 44 switches are picky to come to ground. What I would do is either be barbaric and rip the ground stick off the power plug at your recievers/44 switch (if you decide to keep it) or buy a plug adapter - also disconnect the ground at the ground block. I've seen this issue too many times, especially the ones where "there's been a dozen techs out here, they can't seem to fix it, it works for 2 or 3 days then the same problem..."

When you check switch with a grounding issue, I find you tend to get red x's on say tuner 2, or tuner 1, it's usually one of the two. I've also seen it when you check switch with a grounding problem on a dual tuner, where tuner 1 will goto say 1 of 4, tuner 2 will goto 1 of 3, then by the end tuner 1 goes to 4 of 4, tuner 2 goes to 4 of 3. (this being hooked with a dpp44, hence 4 tests)

Just my thoughts...

On edit: make sure you have a DPP 1000.2 triple LNB at the Dish and not 3 DP Duals for the reasoning of the 44 switch.

 

[RandallA]

"Just because you have a DPP44 installed, even though it's not needed does not justify the root cause of the problem. I believe RandallA is utilizing such a setup, although his switch is needed for the extra tuners. Showing that it does work with a 1000.2 triple combined with switches."

That's correct! I don't see why running the outputs of the 1000.2 into the switch will cause any of these problems. As a matter of fact, I'm running the 1000.2's outputs to a DP34 and trunking the DPP44 off the DP34.

As others stated, the switch is not needed in this setup but that is not the root of his problems.

 

[mdwatt]

Dallas is right about the 44 switches working better when grounded, but I promise you that that's not your issue. The 1000.2 LNB has all you need built right in itself. You only need 1 dedicated line to each receiver. Then you connect that one line to a DP Plus Seperator. NOT A DIPLEXER OR A REGUALR SPLITTER. It's a special part. Check the boxes your receivers came in. They should have been included and will be clearly marked as to what they are. Installation of a seperator is pretty straight-forward. Hook the double side up to the receiver, the other end connects to your single line from the dish. Run check switch and you're done. Don't freak out when you do a check switch, cuz it's gonna say 1 of 4. You may expect 1 of 3 since you're picking up only three signals. But remember that the 1000.2 LNB has a port to connect a 4th signal. So when you're check switch is done, it should say 119 110 129 X. This is normal. After that you should be all set. If it doesn't work after that, then there's something else going on. Let us know how it comes out!

 

[sigarms226]

Ok, after putting up with this a while longer until I had time for the '8-12' arrival window dish needs to send a tech out. Had them out about a week ago. Here's the short version of what was found, the problems are now fixed.

1. When I had the 942, I had 2 lines going into the box. The initial installer of the 622 didnt install a separator, but plugged both lines into the 622. Somehow, every tech that followed, and me in between, didnt notice this rather glaring problem.

2. The power inserter was plugged into port 2, again, missed by everyone before this latest tech. It's actually a wonder I was able to receive any service at all.

He also fixed some grounding issues, and replaced some crimp connections with the compression fittings, but this wasn't my issue, as others correctly stated.

The system has been 100% since then, no errors whatsoever. I also left the DPP44 installed, the 4th wire into the house will be used for a future box in the basement that I am finishing off right now.

It's amazing that none of the techs out here found these issues, but I guess I didnt either. I'm just glad it's fixed at last. This most recent guy took the time to start from the beginning and find the issue.

Thanks to all of you for your comments. I wish you could have seen him sitting on my sofa reading the posts on this thread before he started work. By the way, he took the posts with him in his toolkit when he was done...for future reference.