522 In-Sync

[Anthony2]

I sent this message -

Hi Dish,

I have had the 522 receiver for many weeks now and a constant problem

keeps popping up - the audio and video go out of sync. This happens

mostly when you are watching something that is not live. To fix it, I hit

the back button once or twice. I know this is a common problem with this

unit (many complaints on the messages boards about it (DBSTalk, Satellite

Guys). The 522 is a great box if it wasn't for this problem. Please tell

me you are working on a fix that will be released shortly and I'll be

happy. Thanks.


and got this response -

Thank you for your e-mail. I apologize that it took so long to respond. We've received an unexpected amount of e-mails this month.

The problem you've described is actually a known software issue and should be resolved by the end of this month. I apologize for the inconvenience.

Dish Network
Technical Support

 

[MikeD-C05]

Then it will only have audio /video sync problems on live tv.

I mean look at the 921 and the jitters problems. They fixed the jitters problem on the hd viewing but now the "safe mode" no longer works without jitters on the sd televison which makes the safe mode unuseable. They fix one thing and break three.

 

[maximum]

Hummmmmm. The audio sync problem has existed on the 522 for several software versions so I'm not optomistic about the next version fixing it. Even if it does, chances are it will also cause a few new bugs.
Is my glass half empty or what?

 

[chaddux]

And that makes 1,708,498 times this issue has been posted.