501 Problems

[bigefan]

Sorry guys but I am a newbie and I have run into a problem. I recently received a used 501 from a friend (I think he used the 501 for practices that can not be discussed on this forum) that is no longer using it. My plan was to add it as an additional receiver for my guest room. THe problem is after activating it with E* I was unable to get it to download the most recent software version. E* CSR says the reason it wont download new guide info is because it has an outdated software version (currently P199). Is there anything I can do to attempt to download new software. I have tried the routine that E*recommends.

 

[Smith P.]

I think reset to Default settings and Switch check could force the PVR download current software.