It depends on who you get at the walk in centers, I had a customer call me from the fordham office in the bronx. It showed that store should have had 10 of the 4250HD. The clerk at the counter had no idea what this box was, so he put me on the phone with her. I told her it was the HD box with hdmi, not the hd dvr box. Also informed her that it showed they had 10. She asked her supervisor who I heard in the background so "We were told not to give them out, as we have to send them back". I dont know why thats just what I heard. I went to the store in Woodbury they had no idea of what the 4250hd box was either. Explained it to the representive, said he never seen a box like that at his center. This was early last week.