Old thread, made relevant by what happened to me today. I went to text my manager that our Company’s stock closed up $3.60 today and it failed immediately to send. I looked and saw I had zero bars.
We have cell repeaters in the office and I thought they might need a reboot. Did that, still no bars, so I tried cycling through Airplane mode, then shutting down my phone and powering up after a minute, but still no signal. I have Cricket Wireless which runs over the AT&T network, so I asked one of the AT&T users how their signal looked. They said they had 2 bars, about right for our office. Hmmmm…
I checked DownDetector for Cricket and saw a big increase in outage reports.
So something was happening. Twitter for CricketNation showed NCAA mascot action, but one user said that their phone lost service and they had to get a new SIM card to fix it. Twitter also had reports from people who were able to get ahold of Cricket Online Support who told them to go to a Cricket Store and get their SIM swapped for a new one for free.
I stopped in to the Cricket store by our house (zip bars the whole way) and told the store rep that I have been a Cricket Wireless customer for over six years. She suggested trying a SIM swap but I had to pay $10 for the new SIM. I figured in the interest of time I wouldn’t push the free SIM thing, and while she was setting up my new Universal SIM, a guy came in and said he lost service on his Cricket phone while he was on a sales call. I asked how long he was a customer and he said 7-8 years, so his SIM was probably older than mine.
Anyway, Cricket was shutting down their 3G networks, and apparently the older SIM card in our phones could not run without 3G. Today in the afternoon was that day in our area. Why Cricket wouldn’t have sent a text or email explaining that we needed a new SIM card I don’t know.
At least I was able to get a $10.69 credit on my account to reverse the cost of the new SIM card.