Last night the software was fixed to allow the Joeys to update. Apparently all that was needed was to put the Joey on standby screen, wait 20 minutes and then the software should download now. All should be fixed now. All 3 of mine are fixed...
When I got to work this morning the show room Joey was working. I didn't have to do anything to it so it must have taking care of itself over night. Kind of a screwy deal but at least it was only for part of a day.