Who can I complain to about install?
I couldn't get the 299 deal because I wasn't an existing customer, so I called for the basic deal. After they gave me an account number, I tried again to get the $299 deal. They couldn't do it until I was activated but made notes to give me the deal with HBO and either Showtime or Starz for 6 months for $2 a month, $5 discount on the HD pack for 6 months and as a new customer the Plus package for $39.95.
After the install and activation, I called again and the rep I got this time said I shouldn't get the new customer and existing customer deal but she gave it to me anyway since it was in the notes.
Installation has been a nightmare.
Supposed to install on the 4th. They called an hour before they were supposed to be here and said they couldn't make it and wanted to reschedule. They were supposed to show up this time at 5 pm. Didn't show up until 9:30 and the installation wasn't done until 11:30 and they used an old dish I had already set up. They didn't have to do anything except aim and ground the dish. The cabling was already ran.
I set up an appt. for the HDTIVO the next day the 7th. They were supposed to come out on the 10th. The installer called that morning and said he would be here. Called a couple of hours later and said he wasn't allowed to carry the HDTIVO on his truck and would have to get a supervisor to get him one.
Called 2 hours later and said they couldn't get into the warehouse to get one but could on Sunday the 11th. They are supposed to call this morning but it is 9:00 am and I haven't heard from them.
The company is IRONWOOD Communications. Supposedly the largest DirecTV installer. My opinion is they are poorly managed. They never looked at my work order until they were ready to come to my house for the install even though they had 3 days to get the HDTIVO to the installer.
Beware of IRONWOOD if they are your installer.
Does anyone know who I can complain to at DirecTV?