Called retention today, asked what they could do for me since I've been a long time customer of DTV and paid my payments on time without ever missing a payment.
They offered me Sunday Ticket Max HALF off! I then asked if he could do anything more, he told me he is going to credit me the amount for the first payment so I only have to pay $40.99x3 times which would bring the cost to $122.97 for the whole season!
Shortly after I received an email with the following:
I was very courteous and was honest with him
Just wanted to share my experience with everyone!
They offered me Sunday Ticket Max HALF off! I then asked if he could do anything more, he told me he is going to credit me the amount for the first payment so I only have to pay $40.99x3 times which would bring the cost to $122.97 for the whole season!
Shortly after I received an email with the following:
Dear xxxxxx,
Thank you for contacting DIRECTV.
This email is to confirm that we have updated your account with a credit of $40.99.
We value your business and loyalty.
Sincerely,
DIRECTV
I was very courteous and was honest with him
Just wanted to share my experience with everyone!