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Wow! I hope you dont work for D* because you obviously have no idea how the retail enviroment works. In fact, it is about me. It is all about serving the individual customer and in this case D* failed and failed miserably.

So, I'm not being reasonable. I'm paying for a service and not receiving it because of problems created by D* employees/contractors. This problem should never have happenned. It was completely avoidable. I guess I should be happy that I may be back up by Tuesday.

You didnt clear anything up. You didnt even know who was affected by the problem. You were just defending your company. Bottom line----A 5 day outage to an existing paying customer is unreasonable. I'm sorry you feel otherwise.

Anyway, back to my day. Took my football party to a friend's house. Had D* but no HD. The group of people was a bunch of old programmers who were very amused when I blamed the situation on a D* system problem. They think the system problem is my wife not wanting all of them in the house...

I'm sorry you had to work long hours and go in on your day off but speaking from experience this might have drawn some sympathy from people in the 80s but not anymore. People expect 100% or very near 100% availability with services they pay for. Anything less than that is unacceptable and they...

How can this not affect my opinion of D*. Before my problem is fixed I'll be down for a week. If I couldn't get money out of my bank and had no debit or credit card access for a week due to their system problem it would impact the way I feel about them. I'm not saying this is going to make...

To reaffirm what rdlink said this is a completely unbelievable quote. Ive been an IT professional for over 20 years. I would not accept this type of attitude from my employees and my management would definitely not accept this from me. 10 minute outages happen that you dont like but must deal...

This customer lost service also. I lost service at 11pm ET on Thurs and still dont have it back. Its amazing that you dont even know what group of customers are affected.

Well, its good to hear that they are at least working on the problem. Your heads cut off trying to get this fixed quote is a great quote because heads should roll due to this. I'm an old systems guy and I usually understand and accept system problems because they just happen but in this day...

I cant evn get thru to technical support. I've tried for the last hour, only get busy signals. I am so annoyed. I have to start calling people to try to make other plans for this football party I was planning. Not gonna happen here without access to the games. I just did something I never...

I finally was able to get to a person at 2am ET. She told me that 95% of the problems are fixed. My problem is in the 5% that isn't. She told me all receivers that were activated on Thursday before the problems occurred were blown out of the water on Thursday night and they haven't been able to...

Thanks for the update Neutron. My blood is boiling. What number are you using? I still cant get anything but busy signals once I get put in a queue.

I've tried calling every number I have but when I get put in a queue it gives me a busy signal. I've been down for close to 25 hours.

I'm just hoping that its fixed by tomorrow gametime. I have a bunch of people coming over to watch the playoff games in HD.

The csr I spoke to at 1pm ET told me 3PM. I believe her name was Linda if I remember correctly.

I activated a replacement HD receiver on Thursday at about 3pm ET. Replaced the problem filled Samsung t360. Everything went fine. At about 11pm I lost everything, all channels had a 'please call customer service ext 711' message. Called D*, they said nothing they could do about it because...

I've been a D* customer for over 9 years and this is the 1st time that I ever called them with a problem where they quickly admitted they were aware of the problem and had a fix. The woman didn't even have to put me on hold. This was refreshing. I hope the fix was a permanent fix. I've had...

My Samsung 360 has been having the same problem for about the last week. The problem has occurred 6 times including 3 times on Wed night. I had to reboot each time. I saw similar reports on AVSForum. Anyway, I called the D* technical area today and the woman said they are aware of the problem...