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I sent them an email on Saturday and got a call within an hour. I wasn't home to answer the call so I called the number they left and am still waiting for the return call.

This actually just happened to me this week. Installer came out on Thursday to do my install. It took him four hours to decide that I needed a wall fish and he would have to come back on Saturday. He never mentioned that it would cost more. A different guy came out on Saturday and said it...