New revamped channel lineup launch and migration delays for existing customers.
We are excited about the new channel lineup . We ask that every new installations moving forward we provision receivers using the new channel map X4L. Due to
operational constraints, we will be delaying our phased migrations for existing customers onto the new channel lineup to a later date. Although migrations are delayed, our existing customers can still opt-in early for the new channel lineup, so be sure to read on.
With this delay, we anticipate that our existing customers will contact us as we had communicated in April via invoice and in-Guide messaging that they would be automatically migrated once the new lineup launches.
Our original launch plan was to have all Advanced customers migrate together on the launch date to the new lineup, followed by our Classic customers in smaller phases later on. As this plan has now changed, those on the Advanced lineup will also be migrating in smaller phases.
How does this launch update impact new and existing customers?
The new channel lineup is available June 26 and new customers registering will be based on the new channel lineup.
Existing customers still have the option of using the new channel lineup. They can opt-in early by contacting us to make this change.
Channel Tools and Pipe Resources
With this delay, we will be operating with 3 channel lineups (the new channel lineup, Advanced, and Classic) until our Advanced customers are migrated and the old Advanced lineup is decommissioned. Be sure to check for all the information about this change including channel tool details and The Pipe resources you can use to assist customers.
Date
Details
June 26
- Shaw Direct will have the new channel lineup available.
- New customers onboarding will be on the new channel lineup.
- All existing customers can opt-in earlier for the new channel lineup via new v-codes.
- The new v-codes are only available for MPEG-4 receivers.
November 13
- Advanced lineup customers begin migrating to the new channel lineup in phases.
January 2020
- Classic lineup customers will not be targeted for migration until this time.
- Migration specifics will be based on November impacts.