Yeah that would not be very good.
http://www.dslreports.com/shownews/Comcast-No-Were-Not-Forcing-Users-to-Rent-Modems-128293
http://www.dslreports.com/shownews/Comcast-No-Were-Not-Forcing-Users-to-Rent-Modems-128293
My aunt wasn't very happy with her DSL. So I told her to get Comcast. She lives in Memphis, TN. I told her to buy a Motorola 6121 modem since it is the same one I have, and I have a much higher tier than her.
At the final installation last month (took 4 tries from another crew with a month total wait to run a 50 foot line from her backyard to her house), the installer made her use one of their Arris modems (at $8 a month) and customer service has not budged saying that the Motorola 6121 wouldn't work with her Performance service.
Comcast management needs to make these things uniform as she can't take her Motorola modem back to where she bought it since the install took so long to do. I'm going to visit her in a month or two. Maybe I can get the modems swapped if Comcast changes their procedures since last month.
The 6121 should work with any level up to about 25 mpbs. What level does she have?
Show them this link from their own website, the 6121 is on it: http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/approved-modems/m-p/1077619#M140968
My aunt wasn't very happy with her DSL. So I told her to get Comcast. She lives in Memphis, TN. I told her to buy a Motorola 6121 modem since it is the same one I have, and I have a much higher tier than her.
At the final installation last month (took 4 tries from another crew with a month total wait to run a 50 foot line from her backyard to her house), the installer made her use one of their Arris modems (at $8 a month) and customer service has not budged saying that the Motorola 6121 wouldn't work with her Performance service.
Comcast management needs to make these things uniform as she can't take her Motorola modem back to where she bought it since the install took so long to do. I'm going to visit her in a month or two. Maybe I can get the modems swapped if Comcast changes their procedures since last month.
DJ,
your not dealing with two different types of service are you ?
This situation could arise with ATT as they have Legacy DSL using one set of modem while the faster Uverse internet uses entirely different modems ... they are two separate types of service.