Why Is Service Call Necessary To Upgrade To 4K Joey?

[BamaFan2]

I have 2 wired Joeys connected by coax to my Hopper 3. Now I want to upgrade to 4K Joey. I asked that they be mailed to me and then I would return the old ones. CSR said that a service call is required because some rewiring might be necessary.

Why can't I just unplug the old ones and plug in the new ones?

Gary87Zx

 

[DWS44]

That does seem unnecessary in your scenario. Contact a DIRT member and see if they can set one up direct shipped!

 

[Scherrman]

As long as Dish owns the equipment and they're responsible for it's operation they are going to want to install it. I think it's more of a quality control thing. If you want to install it yourself then purchase one.

 

[Hall]

As long as Dish owns the equipment and they're responsible for it's operation they are going to want to install it

In the case of failed equipment, the default method of installation is "customer" though. In this case, it may be because it's a "new install" of this (1) piece of equipment.

 

[Scherrman]

In the case of failed equipment, the default method of installation is "customer" though. In this case, it may be because it's a "new install" of this (1) piece of equipment.

Maybe it's because a replaced receiver is extremely basic and an upgrade has the possibility of extra work. Regardless, those are their rules.

 

[jackson85]

I have 2 wired Joeys connected by coax to my Hopper 3. Now I want to upgrade to 4K Joey. I asked that they be mailed to me and then I would return the old ones. CSR said that a service call is required because some rewiring might be necessary.

Why can't I just unplug the old ones and plug in the new ones?

Gary87Zx

I am doing the same thing, and upgrading to a 4K Joey, along with a service call

 

[jackson85]

I am doing the same thing, and upgrading to a 4K Joey, along with a service call

 

[DWS44]

I am doing the same thing, and upgrading to a 4K Joey, along with a service call

Just FYI...you were replying to a three year old post.