D* Commitment
I was told by Retention that the two year commitment for replacing the H20 box is not extended if you pay for the "service plan" (or whatever they call it).
In my case, I was changed to leasing with the replacement of an H20 I had since Feb 19th this year. Now, it will be replaced for 90 days under warranty, but subject to a shipping charge. The commitment runs from July 12, when I got the replacement, for two years. With the service plan, the commitment does not change, the two years run from the same date, and they pay shipping.
Would I be surprised to learn this is totally incorrect? Not in the least, but that is the last thing they said.